Pickup & Return Policy

No Shipping Available (Pickup Only)
All merchandise is available for pickup only at your selected time. Please match your pickup time to your scheduled time for the event "THE INFINITE." Your order will be ready at our Shop inside Arsenal Contemporary Art Montreal. We recommend that you pick up your order at the end of your immersive experience, as we don't have a coatroom for you to store your personal effects.

If, for any reason, you need to pick up your order before or after your scheduled time for the event "THE INFINITE," please make sure to contact us 48 hours in advance at boutique@phi.ca to verify if your package is ready and on-site. If you visit us before contacting us, outside of your scheduled event time, we will try our best to respond to your new pickup time. However, due to the flow of other customer orders, we may not have your package ready. In that case, you will have to schedule a new pickup time with our Shop clerk. 

No Return/No Refund 
All sales merchandise are final and non-refundable.  

Limited Exchanges   
To be eligible for an exchange, please submit your request within 24 hours of your pickup fulfilment. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages or Issues
Please inspect your order upon reception on-site immediately. If the item(s) are defective, damaged, or you received the wrong item(s), please inform the Shop clerk immediately. We are not able to exchange your order if you decide to leave the event. 

For questions or concerns, please email us: boutique@phi.ca.
We will get back to you within 48 hours.

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